Frequently Asked Questions
What types of products do you offer?
At Knit & Knot Co., we offer a delightful range of products including tote bags, planners, notebooks, mugs, pillows, art prints, cards, and phone cases. Each item is designed to inspire creativity and add a touch of joy to your everyday life!
Are your products eco-friendly?
Yes! We are committed to sustainability and strive to use eco-friendly materials in our products. By choosing our items, you’re not only treating yourself but also supporting environmentally conscious practices.
How can I care for my products?
To ensure the longevity of your items, we recommend following the care instructions provided with each product. Generally, hand washing and air drying are great ways to keep your tote bags and mugs looking their best, while notebooks and planners can be kept safe from spills and excessive wear.
Do you offer custom designs or personalization?
Currently, we do not offer custom designs or personalization on our products. However, we are always looking to expand our offerings, so stay tuned for updates!
What is your return policy?
We want you to be completely satisfied with your purchase! If you have any issues with your order, please reach out to our customer service team, and we will do our best to assist you. Please check our website for detailed return policy information.
How long does shipping take?
Shipping times can vary based on your location and the product you order. Typically, you can expect your order to arrive within 5-10 business days. We appreciate your patience as we work to get your items to you as quickly as possible!
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and know exactly when to expect your new favorite items!
Do you ship internationally?
Yes, we do offer international shipping! Please note that shipping times and costs may vary based on your location. Be sure to check our shipping policy for more details.
How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our friendly customer support team via email (hello@knitandknotco.com) or through our contact form on the website. We’re here to help and will get back to you as soon as possible!